Rest assured, Black Tie Group are here to assist you with your existing booking.
During these unprecedented and unfortunate times, Black Tie Group are committed to assisting our existing clients reschedule their events to their newly proposed dates in an effort to support you and our struggling entertainment industry that has been affected quite harshly by this pandemic.
Please help support our industry by rescheduling your event instead of cancelling. These are tough times for our performer/s and we are encouraging our valued clients to proceed with a later date.
Please see questions and answers below relating to Coronavirus (COVID-19) and your existing performer/s booking.
Q: Can I put my non-refundable booking deposit paid to Black Tie Group towards a future credit?
A: Yes, Black Tie Group are happy to offer our valued clients the option to either re-book the performer/s on a different date or supply a credit in your name towards a future booking with one of our many performer/s available at our website. To do this, simply reply to your booking confirmation email. When requesting this, your name, phone number and email address must match what is listed as the client on the booking confirmation sheet.
Q: I’ve made a booking but only paid a non-refundable deposit to Black Tie Group. What are my options?
A: As per all of our correspondence & online booking form (credit card section), all Black Tie Group’s deposits are non-refundable however, where performer conditions permit, we will retain the value of the deposit as a credit on file for use within 24 months of rescheduling from your original event date with the same performer/s or another performer/s listed at our website.
Q: Who do I contact to change or cancel an existing booking?
A: Please reply to your booking confirmation sheet email and Black Tie Group will assist you by reply email (please see the cancellation question below). Your name, phone number and email address must match what is listed as the client on the booking confirmation sheet.
Q: I am unable to reschedule my event, can I pass my credit on to a family member or friend?
A: Yes, please request this in writing by replying to your booking confirmation email. Please note that there may be differences in the fees depending on the event details and the performer/s. When requesting this, your name, phone number and email address must match what is listed as the client on the booking confirmation sheet.
Q: I’ve tried calling Black Tie Group but I can’t get through, why?
A: Black Tie Group are experiencing a high level of calls at the moment. Your fastest response will be to reply to your booking confirmation email. To ensure we are actually communicating with the correct client, your name, phone number and email address must match what is listed as the client on the booking confirmation sheet.
Q: What if my performer/s has cancelled the booking due to COVID-19?
A: If you have paid the performer/s, they may have offered you a credit with them. That credit sits with the performer/s and not with Black Tie Group. We can assist you in re-booking using that credit with the said performer/s, in accordance with that performer/s credit and booking Terms and Conditions when you are ready to re-book with a newly proposed date.
If you have not paid the performer/s yet, Black Tie Group will assist you in re-booking the same performer/s on a newly proposed date, or book other performer/s on our website, however fees do vary between performer/s, some are less expensive and some are more expensive but Black Tie Group will do their very best to get performer/s as close to your budget as possible.
Q: Can I just cancel the booking?
A: Yes, but as per all Black Tie Group’s correspondence within their quotes, online booking form (credit card section) and the booking confirmation sheet, Black Tie Group’s non-refundable deposit, cancellation / admin fee will apply. When requesting this, please reply to your booking confirmation email. Your name, phone number and email address must match what is listed as the client on the booking confirmation sheet.
Please note that if you have already paid the performer/s directly, their cancellation terms and fees noted in their correspondence prior to payment may differ and can be up to 100% of the booking value. As performer/s payments are made directly to the performer/s, this is between you the client and the performer/s, not Black Tie Group.
If Black Tie Group does not hear from either the client or the performer/s regarding a booking, we may assume you have made contact with each other (as per the booing confirmation sheet) and made other arrangements.
We appreciate that these are difficult times for our valued clients. Should you be at all concerned, here is the ACCC’s website referencing entering into a contract
This is a temporary page to assist clients with COVID-19 & their existing bookings.